At Chadwell Heath Florist, we take pride in delivering only the freshest flowers to our local customers. As a trusted local Chadwell Heath florist, we supply quality floral arrangements to nearby households and businesses. All our bouquets and arrangements are created and dispatched with care to ensure they arrive in excellent condition. We are committed to upholding a Fresh Flowers Guarantee, so you can order from us with complete confidence.
We want you to be delighted with your purchase. In the rare event your flowers arrive damaged or in a compromised condition, please let us know promptly upon receipt. Damaged-on-arrival claims must be made within 24 hours so we can swiftly address the issue. To help us resolve it, please provide a clear description or photo of the flowers as delivered. This will enable us to arrange for a speedy solution.
Our flowers are sourced daily, arranged by skilled florists, and delivered as quickly as possible. We guarantee that your floral gift or bouquet will stay fresh for at least 5 days from delivery, provided they are cared for in accordance with our flower care instructions. In the unlikely event your flowers wilt or deteriorate significantly within this time, we urge you to contact us without delay. Our goal is for every arrangement to be a source of joy for as long as possible.
If your flowers are damaged on arrival or do not meet our freshness standards within the guaranteed window, we are happy to offer you a choice of a full replacement or a refund. Once we have verified your claim, we will arrange for your preferred option as soon as possible. If a replacement is chosen, it will be delivered to you at no additional charge. Refunds are processed back to the original payment method. Your satisfaction is our top priority, and we strive to make the process simple and stress-free.
Your feedback is invaluable in helping us continually improve our service. If you wish to make a complaint about your order or any aspect of our service, please contact us directly with your order details and a description of the concern. We investigate all complaints thoroughly and will aim to resolve your issue quickly, usually within 48 hours. Our dedicated customer care team is here to ensure you are completely satisfied with your experience at Chadwell Heath Florist.
Chadwell Heath Florist is proud to be a longstanding part of the Chadwell Heath community, delivering fresh flowers and outstanding service to local residents and businesses. We value every customer and are committed to resolving all returns, refunds, and complaints with integrity and care. Thank you for choosing us as your local florist and for trusting us with your special moments.
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